Privacy policy

Welcome to ComplexCon Hong Kong! Your privacy is important to us, and this Privacy Policy explains how SV Two Limited, trading as ComplexCon Hong Kong (“we,” “us,” or “our”), collects, uses, and protects your personal information when you use our website (“Site”) or mobile application (“App”).

This policy applies only to our Website “Complexconhk.com” (“Site”) and our Application “ComplexCon Hong Kong” (“App”)—not to any third-party websites or applications (“Third-Party Sites”) linked from our platform. Always check their privacy policies for details.

By using our Site or App, you agree to this policy, including any international transfer of your data outside Hong Kong. We comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong SAR to ensure your data is handled responsibly.

1. Changes to This Policy

We may update this policy from time to time. Please check back periodically to stay informed of any changes.

2. How We Keep Your Data Safe

We take security seriously by implementing physical, electronic, and managerial safeguards to prevent unauthorized access, misuse, or loss of your personal information.

3. What Personal Information Do We Collect?

When you use our Site or App, we may collect your contact details, such as your name, identification numbers, address, phone number, and email. Additionally, we may gather account details, including your username, password, gender, date of birth, and mobile number. Payment details like credit card information, along with your usage data and activity patterns, are collected to ensure a seamless experience. We also gather preferences to personalize your experience, order information for processing transactions, and feedback provided through surveys or promotions.

4. Cookies: How We Use Them

Cookies are small files stored on your device to improve your browsing experience. We use cookies to remember your preferences, like language settings, and to analyze website traffic and user behavior. They also help us personalize your experience by showing relevant content and protecting your session details, such as login information.

We use various types of cookies, including preference cookies to save user settings, analytics cookies to analyze site usage (e.g., Google Analytics), and security cookies to safeguard session details. You can disable cookies in your browser settings, but doing so may limit some features of our Site and App.

5. How We Use Your Personal Information

We use your data to verify your identity, manage your account, and process your orders. Your information helps us provide customer support, improve our platform, and personalize your experience. Additionally, with your consent, we may send updates, offers, and promotions. We also use your data to comply with legal and regulatory requirements.

6. Direct Marketing

We’ll only send you direct marketing materials, such as promotions and offers, if you’ve provided clear consent. You can opt out at any time by emailing us at info@complexconhk.com.

7. Who Do We Share Your Data With?

We may share your information with employees, agents, or affiliates of ComplexCon Hong Kong, as well as service providers who assist with payments, hosting, and other operations. We may also share your data with professional advisors, legal authorities when required, and during business transfers such as mergers or sales. Any shared data is limited to what is necessary for the stated purpose, and anonymized or aggregated data that does not identify you may also be used.

8. Where Do We Store Your Data?

Your data may be transferred outside Hong Kong for processing and storage. By using our services, you agree to this transfer.

9. How Long Do We Keep Your Data?

We retain your personal information only as long as necessary to fulfill its purpose or meet legal and regulatory requirements.

10. Your Privacy Rights

Under the PDPO, you have the right to access your personal information, correct any inaccuracies, and understand how your data is being used. You may also opt out of marketing communications at any time. To make a request, email us at info@complexconhk.com or write to:

SV Two Limited
Unit B, 9th Floor, Safety Godown Industrial Building
56 Ka Yip Street, Chai Wan, Hong Kong

A small fee may apply for data access requests, as permitted by law.

11. Third-Party Links

Our Site or App may contain links to other websites. We are not responsible for their privacy practices, so please review their policies.

12. Managing Your Personal Information

You’re in control of your data and can opt out of marketing emails or restrict how we use your personal data by contacting us. Rest assured, we will never sell, rent, or share your personal information without your consent, except where required by law.

Need Help? Contact Us!

If you have any questions about this Privacy Policy or your data, please reach out:

SV Two Limited
Unit B, 9th Floor, Safety Godown Industrial Building
56 Ka Yip Street, Chai Wan, Hong Kong
Email: info@complexconhk.com